This privacy policy outlines how we handle your personal data and the rights you have when using our website. Personal data includes information relating to you, such as your name, contact details, payment information, and personal identification numbers.
We process your personal data for various purposes, including:
- Processing your booking requests directly from you, a group you are traveling with, or via an agent handling the booking on your behalf. This includes requests for transportation, dining preferences, surf lesson levels, and more.
- Marketing our services.
- Subscribing you to receive newsletters and promotional offers.
- Addressing your inquiries about our services.
Under data protection laws, you have several rights. For instance, you always have the right to opt-out of marketing communications at any time. You can also learn how to influence our processing of your personal data and understand your rights in this regard.
WHAT DATA DOES IS STORED ON YOU?
In order to process your purchase, newsletter requests, we may have your name, address, birth date, nationality, gender, email, phone number, passport information, food preferences and allergies, arrival information, medicine use, purchase history as well as photos or videos of you. Photo and video material requires a media release form consent from you, and this will also be stored.
If you have any questions regarding our processing of your personal data please do not hesitate to contact us.
In any case some of your personal data is necessary for us to process to be able to carry out our purchase contract and fulfill our commitment to you - for instance information to be able to make an invoice and register you upon arrival etc.
The collection of personal information on the site is entirely the responsibility of TANGIBLE, who is committed to not passing on personal information of site users to third parties without their express permission. TANGIBLE does not take responsibility for any content accessed through any hyperlink which takes the user out of the domain of www.tangible-space.com, as these links are the responsibility of third parties.
WHO CAN GAIN ACCESS TO YOUR PERSONAL DATA?
Your personal data is only processed by us at TANGIBLE.
Since we are collaborating with Cerdeira Creative Valley (Colquida, Ltd, based at the address Cerdeira, 3200-509 Lousã, 510307302). They as host will get access to your data to be able to fulfil the accommodation, meals and hosting activities.
In addition your personal data will be shared with our suppliers when this is necessary in order to deliver the service you have requested - for example if you order the transfer service etc, or to execute your purchase contract with us, which you agree upon when confirming an order with us.
We also use IT platforms such as Stripe for payments, Microsoft Office for email, Whatsapp and phone calls, Mailchimp to send you newsletters.
WHAT DATA IS BEING PROCESSED AND THE LEGAL BASIS BEHIND IT
All processing of your personal data is done for the purpose of processing your purchase, sending you newsletters, as well as answering your questions and applications, also for marketing purposes towards you.
We never save data longer than we need to and only use your personal data for the purposes set out in this policy. After this time, we will safely remove your personal data. The personal data we collect via a booking is stored in our customer database for five years. Personal data is stored as a basis for market and customer analysis, for statistical purposes and in order to provide you with a better offers and better customer service.
The personal data is also stored in order to enable us to comply with the legal requirements with respect to the supervision in place for package tours and in order to ensure that there is documentation of booking in the event of a complaint. In the event of complaints, some data may be saved for ten years in order for us to be able to defend ourselves against legal claims.
We do not share data with any 3rd party publishing tool. We do not resell your data for marketing purposes
RIGHT TO WITHDRAW CONSENT AND TO OBJECT TO PROCESSING
You have a right to withdraw a given consent for the processing of your personal data. Your withdrawal will have effect from the time of your withdrawal. TANGIBLE is given 30 days to process your request and deliver your data deletion confirmation
YOUR RIGHTS OF DATA PROTECTION
You have the right to object to our processing of your personal data. You have the right to object to marketing from us, such as newsletters, facebook, and instagram pictures etc. You have the right to ask for a full enclosure insight on what data we have on you The right to object generally is applicable when the processing is based on a balance of legitimate interests.
WHEN DOES YOUR RIGHTS OF DATA PROTECTION NOT APPLY
The right to object is not applicable if we are required to retain your personal data to comply with other rules and regulations. If we can show compelling legitimate reasons for the processing that weigh heavier than your interests and fundamental rights, such as a claim against you as a customer, criminal acts, insurance purposes, accident reports etc. In case it is for the purpose of determining, practicing or defending legal claims you do not have a right to object to the processing.
RIGHT TO RECTIFICATION
You have the right to request the correction of any inaccurate personal data related to you and to rectify it and to ask us to have incomplete personal data completed.
“THE RIGHT TO BE FORGOTTEN” AND RESTRICTION OF PROCESSING
In certain circumstances, you possess the right to request the deletion of your personal data. This becomes applicable when your personal data is no longer necessary for the original purposes for which it was collected, or if you have withdrawn your consent, upon which the processing was based, and there exists no other legal basis for the continuation of such processing.
Additionally, you have the right to request the restriction of processing of your personal data. This right applies, for instance, when you contest the accuracy of your personal data, or when the processing is deemed unlawful, and you oppose the deletion of the personal data, instead seeking a restriction on its usage
RIGHT TO LODGE A COMPLAINT TO A SUPERVISORY AUTHORITY
You retain the right to file a complaint with a supervisory authority at any time. This can be done within the EU/EEA member state where you habitually reside, work, or where an alleged violation of the relevant data protection laws occurred
DATA PORTABILITY
You have the right to request the transfer of specific portions of your personal data, held by us, to another company (known as data portability). This request applies to personal data that you have provided to us if:
- The processing is based on your consent or a contract; and
- The processing is conducted using automated methods.
When exercising your right to data portability, you are entitled to have your personal data transmitted directly from our organization to another controller, where technically feasible. The data will be provided in a structured, commonly used, machine-readable, and interoperable format.
COOCKIES
We use cookies to improve the user’s experience. Any internet browser will ask you to accept, reject or turn off cookies. If you opt to turn off cookies, some services on our site will no longer working, affecting your navigational experience whilst on the site. Cookies are short text files which contain relevant information that your browser processes when you visit a site. Using cookies lets a site recognise the device (tablet, desktop, mobile, etc.) of a user that often visits us. The cookies we use do not collect information that identifies the user. Cookies collect generic information, like the way in which visitors find and use websites, and the area of the country or countries from which they visit the website, etc. Cookies only store information relevant to your preferences. At any moment the user can, through their internet browser, decide to be notified about the use of cookies, as well as block them. So that your navigating experience is optimised, we recommend that you do not deactivate cookies, as they increase the speed of browsing.
You can control how cookies are handled in your browser
TANGIBLE reserves the right to change the contents of this page, so we recommend you visit it frequently
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